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"Orchid is an ideal complement to our portfolio of workforce solutions designed to enhance the quality of healthcare and make life easier for clinicians. Orchid addresses this challenge by standardizing rounds and increasing efficiency for nurses, while collecting valuable and actionable patient information at the point-of-care. While rounding with pen and paper can lead to misplaced or inconsistent patient information, many hospitals struggle to implement an effective rounding process without a digital solution. It provides an opportunity for clinicians to check in with patients to monitor recovery and resolve any issues or questions. The rounding process is a critical component of the inpatient hospital stay. The addition of Orchid expands HealthStream's offering of patient experience solutions to include proven rounding technology that has helped hospitals nationwide to streamline their workflows and drive continuous patient satisfaction improvements. He/she will then complete the live call and note the patients' feedback on, Tenn., J/PRNewswire/ - CipherHealth announced today a partnership with HealthStream (NASDAQ: HSTM) to offer Orchid, a leading digital rounding solution. The appropriate team member will sign onto the Evolve website, where he/she will be able to review the patients' information as wel as their responses to the automated calls.If any or all of the patients' responses indicate the need for more thorough follow-up, the follow-up will be assigned to the appropriate staff member.Preparedness for Discharge - Triage and Transfer Center Nurses.Follow-up Appointments - Upstate Connect - MD Direct.Medications - Triage and Transfer Center Nurses.Discharge Instructions - Triage and Transfer Center Nurses.Patient's General Status - Triage and Transfer Center Nurses.The questions on the call and the dedicated follow-up resources are: The inpatient call has clinical and non-clinical questions.THe call should take 3-5 minutes to complete. The call is automated: the patient or the person responding to the call is instructed to press the corresponding number on their phone keypad to respond to each question.Here's what you need to know about the VOICE call: It is important that the patients are aware that they will be receiving this automated, follow-up call, and that they understand that importance of answering the questions on the call, so that we can be sure that they are recovering well. Their responses to this call are recorded, so that members of our team can follow-up with the patients who have questions or health issues.
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These calls assess the status of the patients' health and their understanding and compliance with their discharge instructions. Patients from approved units who are discharged to home from Upstate University Hospital will receive an automated follow-up phone call 48 hours after leaving the hospital. View Cipher Health Information Voice Follow-Up Phone Calls